ONLINE STORE RETURN POLICY
Sale merchandise, Pre-orders and International orders are FINAL SALE, and are not eligible for return or exchange. No Price adjustments.
No refunds, ONLY exchange, or online gift card. Online gift card never expires.
1) Email us for exchange or return approval and let us know what you are returning: firstname.lastname@example.org
2) After you receive approval, ship the item back to our address:
Nicole Kwon c/o Returns
3699 McKinney Ave, Ste 530
Dallas, TX 75204
3) All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.
4) You must ship the merchandise back to us within 7 business days from the day you receive the product to receive online gift card. After 7 days restocking fee of 10% will be applied.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please contact us via email at email@example.com
IN-STORE RETURN POLICY
No refund, ONLY exchange or Store credit within 14 days of the original purchase date.
The merchandise must be with original receipt or gift receipt. No Price adjustments.
All merchandise must be unworn, unwashed, and in otherwise perfect condition with tags attached in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.
Sale merchandise and pre-orders are FINAL SALE, and are not eligible for return or exchange.
All exchanges are final, and cannot be returned or exchanged further.
Thank you for shopping at nicolekwon.com! We appreciate your business and always hope to help you in the future.
If you have any questions, please contact us: firstname.lastname@example.org