ONLINE STORE RETURN POLICY
Email firstname.lastname@example.org to request an RA#. Please include the reason for return/ exchange. Kindly note that returns cannot be accepted without a return authorization number.
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.
Return approved goods with RA# written on the OUTSIDE of the package to:
3699 McKinney Ave, Suite 312
Dallas, TX 75204
Returns must be shipped or messengered to our store. Goods must be received within 14 days from the date of purchase. We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
Sale merchandise is considered FINAL SALE, and is not eligible for return or exchange.
Exchanges are subject to availability.
Refused packages will be subject to a $20 restocking fee.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please contact us via email at email@example.com
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.
We do not offer returns or exchanges for pre-orders.
Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day.
Signature required. Residents of Texas will pay state tax on their purchase (8.25%). International orders will be shipped via USPS Express Mail International. Expected arrival date for international orders is approximately 5-15 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number. For international orders, a customs duty will be charged to you depending upon the country in which you reside. NICOLE KWON CONCEPT STORE is not responsible for payment of this duty.
All exchanges are final, and cannot be returned or exchanged further.
TERMS & CONDITIONS
Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by NICOLE KWON.
USE OF IMAGERY ON BLOGS
We love bloggers! Images from NICOLE KWON may be used if credit for the origin of images is acknowledged. Credit styling and imagery to Nicolekwon.com
While we make every attempt to properly represent real inventory numbers on the Site, merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.
All products displayed on the Site are available at NICOLE KWON in Dallas. The prices desployed on the Site are quoted
in U.S. dollars, unless otherwise indicated.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend
on your monitor and may not be accurate.
DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
EXCEPT AS OTHERWISE EXPRESSELY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. NICOLE KWON DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHRE EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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DENIAL OF ACCESS