ONLINE STORE RETURN POLICY

Email info@nicolekwon.com to request an RA#. Please include the reason for return/ exchange. Kindly note that returns cannot be accepted without a return authorization number.

All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.

Return approved goods with RA# written on the OUTSIDE of the package to:

 

Nicole Kwon 

3699 McKinney Ave, Suite 312

Dallas, TX 75204

 

Returns must be shipped or messengered to our store. Goods must be received within 14 days from the date of purchase. We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.

Your account will be credited within 5 business days of receipt, less shipping charges.  Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.

Sale merchandise  is considered FINAL SALE, and is not eligible for return or exchange.

Exchanges are subject to availability.

Refused packages will be subject to a $20 restocking fee.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please contact us via email at info@nicolekwon.com

We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US. 

We do not offer returns or exchanges for pre-orders.

 

SHIPPING

Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. 

Signature required. Residents of Texas will pay state tax on their purchase (8.25%). International orders will be shipped via USPS Express Mail International. Expected arrival date for international orders is approximately 5-15 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number. For international orders, a customs duty will be charged to you depending upon the country in which you reside. NICOLE KWON CONCEPT STORE is not responsible for payment of this duty. 

  

EXCHANGE POLICY

All exchanges are final, and cannot be returned or exchanged further. 

Please review the following terms and conditions (“Terms of Use”) that govern your use and purchase of products (collectively, ‘Use’) of our Site. Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use.

 

TERMS & CONDITIONS

 

GENERAL

NICOLE KWON reserves the right, at any time, to modify, alter or update these Terms of Use.

 

SITE CONTENTS

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by NICOLE KWON.

 

USE OF IMAGERY ON BLOGS

We love bloggers! Images from NICOLE KWON may be used if credit for the origin of images is acknowledged. Credit styling and imagery to Nicolekwon.com

  

MERCHANDISE AVAILABILITY

While we make every attempt to properly represent real inventory numbers on the Site, merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.

 

PRODUCT INFORMATION

All products displayed on the Site are available at NICOLE KWON in Dallas. The prices desployed on the Site are quoted

in U.S. dollars, unless otherwise indicated.

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend

on your monitor and may not be accurate.

 

DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

EXCEPT AS OTHERWISE EXPRESSELY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. NICOLE KWON DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHRE EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

NICOLE KWON DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH NICOLE KWON ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER NICOLE KWON NOR ITS AFFILIATED OR RELATED ENTITIES OR

ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. NICOLE KWON IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF NICOLE KWON ‘S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS TOTOKAELO, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR

ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE.

 

DENIAL OF ACCESS

These Terms of Use constitute an agreement that is effective unless and until terminated by NICOLE KWON. If in NICOLE KWON’s sole discretion you fail to comply with any term or provision of this agreement, NICOLE KWON may deny you access to the Site. In the event of denial of access by NICOLE KWON, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and NICOLE KWON relating to the subject matter addressed herein.

 

APPLICABLE LAW

The law applicable to the interpretation and construction of these Terms of Use and any transaction (including perchases made on this Site) using or related to the Site, shall be the laws of the State of Texas, USA without regard to principles of conflict of laws.

 

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Texas. All proceedings relating to the Site, these Terms of Use, or any transaction, including the sale of any products, using this Site, shall be brought only in the state or federal courts Dallas, Texas, USA, and you and NICOLE KWON do hereby consent to the jurisdiction and venue of such courts.